Refund Policy

At IVY Overseas, we strive to provide the highest quality of service to all our students. We understand that circumstances may arise that necessitate a refund of fees paid for our processing services or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT). Please review the following policy regarding refunds:

Eligibility for Refund

1. a) The student withdraws from the processing service or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT) before any work or training has been initiated.
2. b) The student encounters extenuating circumstances beyond their control that prevent them from continuing with the processing service or training (IELTS/PTE/TOEFL/Duolingo/SAT/GRE/GMAT).
3. c) Refunds will not be granted once any processing work or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT) has commenced.

Refund Process

1. a) To request a refund, the student must submit a written request to IVY's customer service department, explaining the reason for the refund request and providing any necessary documentation.
2. b) Refund requests will be reviewed on a case-by-case basis by IVY's management team.
3. c) If the refund request is approved, the refund will be processed using the original method of payment. Please allow up to 2 weeks for the refund to be processed.

Refund Amount

1. a) If the refund request is made before any processing work or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT) has been initiated, the full amount of fees paid will be refunded.
2. b) If the refund request is made after processing work or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT) has commenced, a partial refund may be granted, taking into account the extent of work completed and any applicable administrative costs.
3. c) There always will be GST deduction from the refund because we are a GST compliant organisation*

Dispute Resolution

In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the matter amicably through negotiation and mediation.

Changes to the Refund Policy

IVY Overseas reserves the right to modify or amend this refund policy at any time. Any changes will be communicated to students via email or through our website.

Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at 7997 000 213.

By registering for our processing services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this refund policy.