Refund Policy

At IVY Overseas, we strive to provide the highest quality of service to all our students. We understand that circumstances may arise that necessitate a refund of fees paid for our processing services or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT). Please review the following policy regarding refunds:

Eligibility for Refund

1. a) The student withdraws from the processing service or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT) before any work or training has been initiated.
2. b) The student encounters extenuating circumstances beyond their control that prevent them from continuing with the processing service or training (IELTS/PTE/TOEFL/Duolingo/SAT/GRE/GMAT).
3. c) Refunds will not be granted once any processing work or training (IELTS/PTE/TOEL/Duolingo/SAT/GRE/GMAT) has commenced.

Refund Process

1. a) To request a refund, the student must submit a written request to IVY's customer service department, explaining the reason for the refund request and providing any necessary documentation.
2. b) Refund requests will be reviewed on a case-by-case basis by IVY's management team.
3. c) If the refund request is approved, the refund will be processed using the original method of payment. Please allow up to 2 weeks for the refund to be processed.

Refund Amount

1. a) For any charged services, refunds will be issued for early service withdrawal, provided that the full processing fee has been paid.
2. b) 100% refund with in 5 working days (tax applicable)
4. c) 50% refund will be granted if the claim is made within 5 to 20 working days (tax applicable)
5. d) No refund will be issued after 30 days (tax applicable)*.

Dispute Resolution

In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the matter amicably through negotiation and mediation.

Changes to the Refund Policy

IVY Overseas reserves the right to modify or amend this refund policy at any time. Any changes will be communicated to students via email or through our website.

Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at 91054 91054.

By registering for our processing services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this refund policy.